Effective Date: April 25, 2025

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Welcome to Poppermint! Your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

By accessing or using Poppermint, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our platform.

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1. Who We Are

Poppermint ("we," "us," "our") operates a Canadian-based online marketplace where students offer services and products to local customers.

We are committed to protecting your privacy and handling your personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

If you have any questions about this policy, you can reach us at:
Email: help@poppermint.com

 

2. Information We Collect

We collect information to operate our marketplace, connect students and customers, and improve your experience.

Information you provide to us:

• Name

• Email address

• Postal code

• Mobile phone number

• School attended (for student verification)

• Payment information (processed securely via Stripe; we do not store full payment details)

Information we automatically collect:

• IP address

• Device type and browser

• Pages you visit and actions you take on our site

• Cookies and similar tracking technologies (see Section 7)

Optional information:

• Reviews and ratings you submit

• Communications with other users through Poppermint

• Profile photo (if you upload one)

We collect only the personal information necessary to provide our services or as otherwise permitted by law.

 

3. How We Use Your Information

We use your personal information for the following purposes:

• To create and manage your account

• To connect student Sellers with Customers

• To process payments and transactions

• To verify student status (for Sellers)

• To provide customer support

• To send essential communications (such as booking confirmations, updates, or account notices)

• To send marketing communications (if you have provided your consent)

• To personalize and improve our website and services

• To monitor compliance with our Terms of Use

• To meet our legal and regulatory obligations

 

4. When and How We Share Your Information

We share your information in limited ways necessary to provide the Poppermint platform:

With other users:

• When you book a service or post a listing, we may share necessary details (like your first name, postal code area, service details) with the other party to facilitate the transaction.

With third-party service providers:

• Stripe for secure payment processing

• Website hosting providers

• Email communication providers

• Analytics and security providers

We require third-party providers to protect your personal information and use it only for the purposes we authorize.

When required by law or to protect Poppermint:

• We may disclose information if required by law, regulation, legal process, or governmental request.

• We may also disclose information if necessary to protect our legal rights, enforce our Terms of Use, or prevent fraud or security threats.

In the case of business changes:

• If we are involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

 

5. Your Consent to Marketing Communications

In Canada, we are required to obtain your consent before sending promotional communications.

• During registration or booking, you may be asked to provide your explicit consent (e.g., by checking a box) to receive marketing emails from Poppermint.

• You can withdraw your consent at any time by clicking the unsubscribe link in our emails or by contacting us at [support@poppermint.com].

If you opt out, you will still receive essential communications related to your account or transactions (e.g., booking confirmations).

 

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide services to you

• Fulfill the purposes outlined in this Privacy Policy

• Comply with legal obligations (such as tax, accounting, or regulatory requirements)

• Resolve disputes and enforce our Terms of Use

When information is no longer needed, we securely delete or anonymize it.

 

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings

• Improve site functionality

• Analyze site traffic and usage trends

• Enable secure logins and transactions

What are cookies?
Cookies are small text files stored on your device when you visit a website. They help websites recognize your device and remember information about your visit.

Your choices:
You can adjust your browser settings to refuse some or all cookies. However, disabling cookies may affect how our site functions for you.

By using Poppermint, you consent to our use of cookies in accordance with this Privacy Policy.

 

8. How We Protect Your Information

We implement administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. These include:

• Secure socket layer (SSL) technology for data transmission

• Password protection for user accounts

• Limited access to personal information by authorized personnel only

While we take reasonable steps to protect your information, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and be cautious when sharing information online.

 

9. Your Rights and Choices

You have the right to:

• Access your personal information we hold

• Correct inaccuracies in your information

• Withdraw consent for marketing communications

• Request deletion of your personal data (subject to certain legal exceptions)

To exercise any of these rights, please contact us at help@poppermint.com. We may need to verify your identity before responding to your request.

 

10. Third-Party Links

Poppermint may contain links to third-party websites (for example, a link to a Seller’s portfolio site). We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing any information.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or for other operational reasons.

When we make changes, we will update the "Effective Date" at the top of this policy. If changes are significant, we will notify you by email or through a notice on the site.

Your continued use of Poppermint after changes are posted indicates your acceptance of the updated Privacy Policy.

 

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

Email: help@poppermint.com

We are committed to working with you to resolve any privacy-related concerns.

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